Employee-satisfaction: A triangulation approach
نویسندگان
چکیده
منابع مشابه
A Contextual Study of Links between Employee Satisfaction, Employee Turnover, Customer Satisfaction and Financial Performance
An essential aspect of the balanced scorecard is the articulation of the links between nonfinancial measures such as employee satisfaction and customer satisfaction and financial measures of performance. However, there is little evidence documenting the link between employee satisfaction and customer satisfaction, and their impact on financial performance. Using cross-sectional data on a sample...
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ژورنال
عنوان ژورنال: SA Journal of Industrial Psychology
سال: 1997
ISSN: 2071-0763,0258-5200
DOI: 10.4102/sajip.v23i2.626